Shelby County Conducts First NG911 Additional Data Call With Avaya, 911 Secure and RapidSOS – Ushering New Era of Superior Emergency Services

ORLANDO, Fla.–(BUSINESS WIRE)–NENA 2019 – Shelby County, Tennessee in partnership with Avaya
Holdings Corp. (NYSE: AVYA), 911 Secure, and RapidSOS, conducted the
first call leveraging NG911 additional data with ground-breaking
location-based discovery capabilities to pinpoint the exact location of
a caller or device during an emergency and deliver that information to
911 call takers.

As is common with many municipal facilities nationwide, Shelby County
buildings are multi-floor, multi-department offices with key-lock,
proximity or biometric access. In many instances first-responders would
face an emergency call from a building with eight to twelve floors of
9,000-20,000 square feet each, and multiple rooms, small offices and
cubicle areas. They would be forced to navigate this maze with no
information as to floor-plan, office numbers, service-closets, hazardous
areas, among other obstacles and route challenges.

Avaya introduced 911 Secure to the county as a proof of concept
exercise, initially targeting three floors of the main administration
building. Avaya IX Workplace with 911 Secure’s SENTRY™ utilizes new
integration capabilities with the RapidSOS Clearinghouse. Through
RapidSOS, first responders can access not only a building address, and
the specific endpoint location from which a call was placed, but other
critical details such as the square footage of the property, detailed
floor plans, and which entrance is best to use — all within seconds.

“Avaya has been a trusted partner of Shelby County Government for almost
ten years,” said Jeff Yallope, manager customer support &
telecommunications, Shelby County, TN. “We have worked with them on
several prior product rollouts, and have a high level of confidence in
their abilities to ‘get it right’ the first time. During the preliminary
testing phase we were immediately impressed with the system’s ability to
recognize when an endpoint was relocated from one subnet to another; it
was virtually instantaneous and we could immediately see that one of our
issues–endpoint portability–would be resolved. The 911 Secure capability
to clearly identify locations by sub-net is having a significant and
beneficial impact on our network design standards. We now insist on
using best-practices for all ongoing network moves, adds and changes and
are working retroactively to remedy some areas in preparation for a 911
Secure implementation.”

“In situations where every second counts, seamless communication can
make all the difference,” said Mark Fletcher, ENP and chief architect of
worldwide public safety solutions, Avaya. “This new ability to share
real-time data and collaborate with public safety significantly breaks
down communication silos and enables first responders with detailed,
life-saving data. Avaya is the only communication solution provider
spanning the entire continuum of public safety–from the enterprise
office worker placing an emergency call, to a PSAP, to mobile first
responders, and to healthcare professionals at hospitals and trauma
centers. It’s a role we take seriously.”

Shelby County plans to expand a complete roll-out of 911 Secure’s
SENTRY™ solution to cover the entire main administration building and
the remaining seven or eight multi-level county buildings in the
downtown Memphis area in the near future.

The company is showcasing its emergency services solutions, and more, at
the Avaya booth #207 at NENA
2019 Conference
, June 14-19, in Orlando, FL. #NENA2019,
#ExperiencesThatMatter

Learn more about Avaya’s Public
Safety Communications & Next-Gen Emergency Services
.

About Avaya

Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.

About 911 Secure

911 Secure was founded because the need for a comprehensive, affordable,
easy to use Enhanced/NG911 solution was essential within the industry.
911 Secure only provides Enhanced and Next Generation 911 services. By
focusing on only 911 calls, we are able to ensure that all of our
attention and product development is always pushing forward to the same
goal. We believe in old fashion customer service. This is extremely
important to us, due to the fact that our business is about saving
lives. 911 calls are the most important calls that will ever be
processed by a call server. We pride ourselves on always being on the
cutting edge of the latest technology. By always being at the forefront
we are able to provide the best 911 call routing solution and notify the
correct on-site personnel that 911 has been called. We are excited to
help organizations protect their employees and visitors. Secure your
future today with 911 Secure! Visit us at www.911Secure.com.

About RapidSOS

Partnering with Internet of Things (IoT) companies and the public safety
community, RapidSOS provides a rich data link to public safety via the
RapidSOS Clearinghouse – sending life-saving data to aid in emergency
response. RapidSOS implements best-in-class security practices including
end-to-end encryption for data in the Clearinghouse and an information
security management program developed with IBM that has achieved ISO
27001 compliance, a rigorous and globally-recognized cybersecurity
certification. The RapidSOS Clearinghouse is a free service to public
safety, and is integrated with all major vendors of 911 call-taking,
dispatching and mapping software. Learn more about RapidSOS: www.rapidsos.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as “anticipate,” “believe,” “continue,”
“could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,”
“plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to expected
feature releases and statements about future products, expected cash
savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company’s Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at
www.sec.gov.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.

Source: Avaya Newsroom

Contacts

For media inquiries:
Alex Alias
alalias@avaya.com

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